Contact desk / CARM'INK + CARMLINK / 01
Start with theconversation.
A contact page should give you a useful next step. Here, you can meet CARMLINK first, then decide where a conversation with CARM'INK should go.
CARMLINK is the CARM'INK venture for customer conversations. It is an agentic operational architecture built around one configured tenant intelligence: business knowledge, persona and instructions, language and behavior rules, routing and escalation policies, and conversation handling logic.
That configuration is shared across connected channels. WhatsApp and Smart Contact are the two interfaces shown here, not two independent assistants.
How to begin / 02
Bring the situation, not a polished brief.
The first exchange is for orientation. Give CARMLINK enough context to understand what you need, then use the interface that suits the moment.
- 01Start with the situation
Explain what is happening, what you are trying to achieve, or what is not working.
- 02Use the material you have
Text, audio, documents and supported media can all be part of the conversation.
- 03Let the system qualify it
CARMLINK can identify the subject, use the configured business context and help determine the right next action.
- 04Continue when there is a reason
Move from an initial exchange to a structured request, a technical conversation or a human handoff when that is useful.
Live use case / 03
See how CARMLINK works in conversation.
WhatsApp is the live interface presented here. It shows how an incoming exchange can move from a question to a qualified next step.
Understand first. Act with purpose.
CARMLINK can interpret and qualify an incoming conversation, draw on configured business knowledge, and select an appropriate next action. It can work with text, audio, documents and supported media, including transcription and audio responses where the connected route supports them.
Routine exchanges can remain automated. When a case becomes urgent, sensitive, uncertain or sufficiently qualified, CARMLINK can route it and proactively alert or contact the responsible human. This keeps human authority and commercial attention available at the moments that need them, without requiring manual review of every conversation.
French and English are the current conversational baseline. Other languages can be explored when the selected AI model supports them.
Open the WhatsApp testUse a real situation, not a scripted brief.
- 01
“J'ai un projet IA, pouvez vous m'aider ?”
- 02
“Je suis intéressé par CARMINVEST”
- 03
“Bonjour, pouvez vous me confirmer avoir bien reçu le paiement de 10000 USD ?”
- 04
“Salut Lou, Il fait très beau chez moi avec un grand soleil. Nous avons prévue de faire une sortie plage cette après-midi. J'espère que tout se passe bien de ton côté ?”
Structured route / 04
When the context needs more room.
Smart Contact is the structured website interface into the same CARMLINK operation. Use it to present a fuller situation when a short live message is not enough.
Give the system the full picture.
Describe the context, the people involved, the desired outcome and the point that needs attention. Smart Contact organizes that starting material for the CARMLINK conversation.
Allow popups for CARM'INK in your browser, then try again.
After the first exchange / 05
Turn the first exchange into a useful next step.
WhatsApp and Smart Contact are the current showcases. CARMLINK is designed to connect its configured intelligence to the channels an organization chooses, including email, Instagram, TikTok, Snapchat and other compatible messaging flows. Routine interaction stays automated, while qualified or sensitive conversations can move to the responsible human. From there, CARM'INK can help explore the right path through CARM'INK SEE, CARMLINK or Forward Deployed AI.